Legal & Compliance
Table of Contents
Section 01
Tong Real Estate LLC ("Tong Real Estate," "we," "us," or "our") operates the website www.tong-realestate.com and provides property preservation, property maintenance, and real estate acquisition services across Northern Indiana, including St. Joseph County and Elkhart County.
This Privacy Policy explains how we collect, use, store, and protect information obtained through your use of our website, our contractor application form, our cash offer request form, and any other direct communication with our company. It also explains your rights with respect to your personal information.
Our services include property inspections and reporting, lawn maintenance and snow removal, winterization and de-winterization, debris and trash-out removal, lock changes and board-ups, exterior maintenance, and the direct purchase of residential real estate. We serve banks, asset managers, national property preservation companies ("Nationals"), and individual property owners across Northern Indiana.
Section 02
We collect information you voluntarily submit through the following forms on our website:
Cash Offer Request Form — collected from property sellers:
Contractor / Crew Application Form — collected from contractors applying to join our network:
When you visit our website, we may automatically collect the following technical information:
If you contact us via email, phone, or text message, we may retain records of that communication, including your contact details, the content of your message, and the date and time of contact. This applies to both inbound inquiries and any follow-up communication related to property preservation services, contractor recruitment, or real estate purchases.
Section 03
We use the information we collect for the following specific purposes:
Section 04
Tong Real Estate LLC may send text messages (SMS) to individuals who have provided their phone number through one of the following consent channels:
Text messages sent by Tong Real Estate may include:
Every initial text message we send will clearly identify our company name (Tong Real Estate), state the purpose of the message, and include an opt-out instruction. We do not send messages that could be mistaken for personal or anonymous communications.
You may opt out of receiving text messages from Tong Real Estate at any time by replying STOP to any message we send. You may also reply HELP for assistance or contact us directly at info@tong-realestate.com.
Once we receive your opt-out request, we will immediately cease all text communications to your number and will not contact you again via SMS unless you re-initiate contact and expressly request to receive messages again.
Message frequency varies based on the nature of your inquiry or contractor engagement. Standard message and data rates from your mobile carrier may apply. Tong Real Estate does not charge any fees for text messages we send.
Our business SMS number is registered through The Campaign Registry (TCR) under the 10-Digit Long Code (10DLC) framework in compliance with US carrier requirements. Our messaging campaigns are registered for business communication, contractor recruitment, and real estate inquiry follow-up purposes only.
All text messages sent by Tong Real Estate are sent manually, individually, and intentionally. We do not use automated telephone dialing systems (ATDS), bulk SMS blasting platforms, or robocalling technology. Our outreach is exclusively person-to-person B2B communication or follow-up to consented inbound inquiries.
Section 05
Tong Real Estate LLC does not sell, rent, trade, or lease your personal information to any third party. We do not share your information with marketing companies, data brokers, or advertising networks.
We may share your information only in the following strictly limited circumstances:
In the course of completing a real estate transaction or fulfilling a property preservation work order, we may share necessary information with:
Any such sharing is limited strictly to what is necessary to complete the transaction or service and is subject to confidentiality obligations.
We may disclose your information if required to do so by law, including:
In the event of a merger, acquisition, sale of assets, or other business restructuring, your information may be transferred to a successor entity. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
Section 06
We retain your personal information for the following periods:
After the applicable retention period, personal information is securely deleted or anonymized. You may request early deletion of your information as described in Section 8 (Your Rights & Choices).
Section 07
Tong Real Estate LLC takes reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:
While we take these precautions seriously, no method of data transmission or storage over the internet is 100% secure. We cannot guarantee absolute security of your information. If you have reason to believe that your information has been compromised, please contact us immediately at info@tong-realestate.com.
Section 08
You have the following rights with respect to your personal information:
You may request a copy of the personal information we hold about you. We will respond to verified access requests within 30 days.
If any information we hold about you is inaccurate or incomplete, you may request that we correct it.
You may request that we delete your personal information, subject to our legal obligations to retain certain records (see Section 6). We will honor deletion requests to the fullest extent permitted by law.
You may opt out of SMS messages at any time by replying STOP to any message, or by contacting us at info@tong-realestate.com. Opt-out requests will be honored immediately.
You may request to be removed from any email communication by contacting us directly. We will process removal requests within 10 business days.
To exercise any of the above rights, contact us at:
Email: info@tong-realestate.com
Mailing Address: Tong Real Estate LLC, Lexington Glen Dr, Granger, IN 46530
We may need to verify your identity before processing certain requests to protect your information from unauthorized access.
Section 09
Our website may contain links to third-party websites, including those of National property preservation companies, title companies, or industry resources. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any third-party website you visit.
Our website may use basic analytics tools to understand traffic patterns. Any analytics data collected is used solely for improving our website and is not linked to personally identifiable information submitted through our forms.
Section 10
Our website and services are intended solely for adults (18 years of age or older). We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a minor, we will delete that information promptly. If you believe we may have inadvertently collected information from a minor, please contact us immediately.
Section 11
Although Tong Real Estate LLC operates primarily in Indiana, California residents who interact with our website have the following rights under the California Consumer Privacy Act (CCPA):
To submit a CCPA request, contact us at info@tong-realestate.com. We will respond within 45 days as required by law.
Section 12
Tong Real Estate LLC is based in Granger, Indiana and operates under Indiana state law. Our data practices comply with applicable Indiana privacy and consumer protection statutes. Real estate transactions completed in Indiana are additionally governed by Indiana real estate licensing law and related disclosure requirements.
Contractor relationships are governed by Indiana law. Any personal information shared in connection with property preservation work orders may be subject to documentation requirements imposed by national property preservation companies operating under agreements with federally regulated mortgage servicers.
Section 13
We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Your continued use of our website or services following any changes constitutes your acceptance of the updated Privacy Policy. If you object to any changes, please discontinue use of our website and contact us to request deletion of your information.
Section 14
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through any of the following:
We are committed to resolving any privacy concerns promptly and transparently. We will acknowledge all written privacy inquiries within 5 business days.